We’ve loved to welcome campers back since the pandemic, and what we love even more is the fact we’ve fully migrated to our new booking system.
However, like most organisations, the pandemic has taken its toll on finances and volunteer availability.
Our booking system is designed to allow our guests a greater degree of management of their bookings and be able to see real-time availability for buildings and campsites at the point of booking.
With this new system, guests can see up-to-date details about their stay, including payment deadlines and deposits. These can be viewed via the bookers’ account, and a digital copy further emailed to them for future reference. The booking is automatically cancelled if a deposit is not paid by the noted deadline.
We have to take this step as we are a volunteer-led organisation that relies on the goodwill and availability of our members. Unfortunately, over the years, we have had a degree of no shows following non-payment of a deposit, and our volunteers have already made their way to the campsite.
Therefore, with this new integration of the booking system, this auto-cancellation will apply. Any bookings that have been auto-cancelled will be treated as such, and consequently, no volunteers will be present to welcome guests.
If your booking has been cancelled, but you would like to re-book, please make your way to the booking portal and re-book. Please note dates are treated on a first-come-first-served basis, and any booked dates will be released following a cancellation.
If your booking has been cancelled, but you believe this to be an error, please contact us via email@example.com
We hope you understand why we have had to implement this policy.